Tidify Support

We read every message. Expect a reply within two business days.

Email yodagamaheshan@gmail.com with your question. If you're reporting a problem, telling us your iPhone model and iOS version helps a lot.

How does Tidify build a plan?

You photograph a space. The photo is sent to our server, where a Google Gemini model reads it and returns an ordered list of tasks with time estimates. See the privacy policy for exactly what is sent.

What is free, and what is Pro?

Full subscription terms are on the Terms of Use page. Tidify is free with one fully featured space — that space gets AI scanning, plans, and "after" preview images, with no scan limit. Tidify Pro unlocks unlimited spaces, at $2.99/month or $17.99/year.

How do I cancel a subscription?

Subscriptions are billed by Apple, not by us, so they're cancelled in iOS Settings: tap your name, then Subscriptions, then Tidify, then Cancel Subscription. Your Pro features stay active until the end of the period you've already paid for. We can't cancel or refund on your behalf — refund requests go to reportaproblem.apple.com.

I paid but Tidify still says I'm not Pro

Open the paywall and tap Restore Purchases. If that doesn't work, check that the device is signed in to the same Apple Account that made the purchase, then email us.

What is the app-pausing feature?

It's optional. You can choose some of your own apps to pause while you work through a tidying session, so you're not interrupted. You pick them through Apple's own system picker, which means Tidify never sees which apps you chose, and nothing about it leaves your device. It only ever affects the device you set it up on — Tidify cannot restrict anyone else's device.

How do I delete my data?

Deleting the app removes your spaces, tasks, and anonymous identifier from your device. To have photos you've scanned deleted from our storage, email yodagamaheshan@gmail.com.